What’s wrong with having a paper trail?

A friend of mine did an informal poll today:

If you need three pieces of information quickly, what’s your preferred method of getting them?

a.  Phone call

b.  IM

c.  e-mail

What’s missing from the options?  Face to face communication didn’t even make the cut!  The people who responded generally preferred e-mail and IM due to having a paper trail to CYA.  Seriously.  I get it.  I do.  The difference for me now is perspective.  Why the need to CYA?  Why not EYA and own it?  If a paper trail is necessary, the problem isn’t anything other than the culture that exists is one where covering your ass is necessary.

Channeling someone else here…..  that just makes me sad.