I was given some really good advice tonight: In every situation you find yourself in, no matter how many times you have seen it, you must treat it like it’s the first time. You need to look at it with fresh eyes and try to remember what it was like, for you, the first time. I just loved how that was put. Once you have gone through the “same” process enough times, it would be easy to become a little numb to all the dynamics in play. It may also be easy to be a little insensitive to those who are experiencing something for the first time. As a Scrum Master, having an open mind is critical.
I know, personally, I have been put with new teams – just coming together and finding myself less patient with them because I KNOW what’s coming. But, really, I don’t. I mean, it may be fair to say that I know where they will end up but that’s not the important part when a new team is coming together. It’s HOW the team comes together that’s important and, if I’m less patient or dismissive, that can really impact the HOW and can also completely negate my “where they will end up” comfort.
There was a team I worked with a long time ago and the set up was somewhat screwy. Despite having learned that I don’t know it all several times over, when this team started, I wasn’t in the right frame of mind. There was a lot going on for me and I wasn’t invested in them. I wasn’t really there to help them. I dismissed their concerns and told them to “trust me”. Rightfully so, they didn’t. Why should they? I was very clearly not engaged. My mind wasn’t open to them and theirs sure wasn’t open to mine. This team was completely new to Agile and I was doing them a disservice. I didn’t want to go through their phases with them. I wanted them to hurry up and get there. You can imagine how well that worked out. It didn’t. Not at all.
I did recognize it and made moves to correct it quickly but, it didn’t matter much. They had no reason to trust me, value my opinion or seek my advice. What resulted was dysfunction at my hands. It was a complete waste of an opportunity for them and for me. A Scrum Master has a special relationship with a team because her focus is the team. She can shape the safe environment teams need to learn and grow. She can guide them through learning Scrum and help them chart their course to greatness IF two things are true:
1. The Scrum Master has opted in and has an open mind to her new team.
2. The Team has an open mind with regards to the Scrum Master and tackling Scrum.
I believe, if you begin with an open mind, there’s a bigger potential for greatness. With an open mind you listen with the goal of understanding. Being open automatically requires courage which is definitely needed when charting new territory. Openness allows you to view your team positively. Openness nurtures trust. When you’re listening, exploring, trying, brainstorming with the team, you’re building that trust and camaraderie.
As a Scrum Master, when you find yourself in a new environment or situation, don’t bring the events of the past with you. Open your mind to what is possible. Keep your eyes wide to observe and listen. Remember that, though familiar, it’s only familiar to you. Explore the solutions with your team with minds wide open and you’ll find the journey will be full of learning for everyone. Even you, the Scrum Master who (thinks she) has seen it all. Every team is different and so is their path. Be open to their adventure.